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TÉRMINOS Y CONDICIONES

1. GENERAL AND APPLICATION

The following terms and conditions shall apply for all contracts between the customer and Mew about the delivery of goods, which are ordered in Mew’s online shop under the web-site www.mew-jewellery.com.


2. ACCOUNT 

(1) The customer is responsible for maintaining the confidentiality of its account and password and for restricting access to its computer to prevent unauthorised access to its account. The customer agrees to accept responsibility for all activities that occur under its account or password. 
(2) The customer should take all necessary steps to ensure that the password is kept confidential and secure and should inform Mew immediately if it has any reason to believe that its password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. 
(3) The customer shall ensure that the details which are provided to Mew are correct and complete. The customer shall inform Mew immediately of any changes to the information that has been provided at the time of registration.


3. CONCLUSION AND SUBJECT MATTER OF CONTRACT 

(1) The customer places the order by carrying out the following steps: 
(a) Select product(s) or design your creation(s) and “add to cart”. 
(b) Select “Cart” to see detailed information of the products to be purchased. To proceed with the purchase click on “Proceed to Checkout”. 
(c) Enter all personal information and click on “Continue”. 
(d) Choose relevant credit card as your payment method and enter all credit card details. 
(2) After placing an order, Mew will send an email to the customer, which confirms receipt of the order and contains the details of the order. 
(3) The payment will be collected after the order has been received.


4. PRICES AND CONDITIONS OF PAYMENT 

(1) All prices stated on the www.mew-jewellery.com online-shop are in EUROS and POUNDS including VAT. Shipping costs are not included. 
For detailed shipping costs, see nª 5 below. Creditcard fees will never exceed the fixed once from the credit card suppliers.
(2) For payment Mew only accepts the following credit cards: Visa, EuroCard/MasterCard, American Express, Visa Electron, Mastercard Direct.
Mew Jewellery also accepts paypal payments as well as aplazame payments.
(3) In case of delivery outside EU the customer is obliged to bear the customs duties and further costs incurred. Customs policies vary widely from country to country, so the customer should contact the local customs office for further information. 
(4) At the moment we do not offer tax-free purchases on orders from Non-EU countries.
(5) If the customer does not pick up the parcel or does not take any action regarding the delivery and the parcel is shipped back to us, we will charge a fee of 60€. 
If the package is not picked up by the customer and any kind off fee is added, the customer is responsible for the extra cost and will be charged all costs and expenses associated with the return-shipment. This includes freight charges, any extra payments, duties, taxes, levies, fees for Link Logistics a/s prepayments, return charges, any additional fees, etc.
(6) Mew reserves the right to change the prices and is not responsible for any printing errors.


5. DELIVERY 

(1) Products which are “on stock” will be delivered within 2-4 weeks.

(2) Products from the "Design your jewel"  collection will be delivered within 3-6 weeks.

(3) If the customer orders several items and one or more of the ordered items are currently out of stock, Mew will not ship the goods until each of the ordered items is back in stock again. The delivery time in that case may take up to eight weeks for customers within the EU and up to 10 weeks for customers who are located outside the EU. 

(4) We deliver with Correos/MRW/UPS worldwide.
(5) The shipping costs depend on the customer’s location. 

(6) Mew will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

(7) Whilst we take every care to ensure your goods are packaged in a way that protects them during transit but sometimes damage does occur. Of course, we apologize sincerely for any inconvenience this issue may cause. 
If something has been damaged during transit please return the jewellery to us, and we'll replace the order. 
(8)  If the customer does not pick up the parcel or does not take any action regarding the delivery and the parcel is shipped back to us, we will charge a fee of 60€. 
If the package is not picked up by the customer and any kind off fee is added, the customer is responsible for the extra cost and will be charged all costs and expenses associated with the return-shipment. This includes freight charges, any extra payments, duties, taxes, levies, fees for Link Logistics a/s prepayments, return charges, any additional fees, etc.
(9)  In case of delivery outside EU the customer is obliged to bear the customs duties and further costs incurred. Customs policies vary widely from country to country, so the customer should contact the local customs office for further information. 


6. RETURNED GOODS 

(1) Our policy does not allow returns or exchanges since our jewellery is bespoke and made to order.


7. RETENTION OF TITLE    

Mew retains title to the goods until receipt of all payments in full. 


8. COPYRIGHT AND USE OF THE WEBSITE 

(1) Also after the purchase Mew is still the owner of all intellectual property rights, particularly design rights and copyrights, concerning its goods. 
(2) The customer is not entitled to extract and/or re-utilise parts of the contents of the website. In particular, the customer may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of this website. 
(3) The customer must not use the website(s) in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired. 


9. DATA PROTECTION 

(1) Mew is entitled to collect, process and use our customers’ data in accordance with applicable data protection law.
(2) Mew will only use the customer’s data for purpose which the data are provided for and/or for correspondence with the customer.
(3) If necessary for the processing of payment, Mew will transfer the customer’s payment data to the credit institute which is instructed with the payment. 


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